FAQ
FREQUENTLY ASKED QUESTIONS
Everything you need to know about your order.
How can I place an order?
Select the product you would like to purchase, choose the appropriate size, and add it to your cart. Then proceed to checkout and provide the required delivery and contact information.
Where do you deliver?
We deliver to all countries within the European Union via DHL.
How long does delivery take?
The estimated delivery time is up to 2 business days. In some cases, delivery times may vary depending on the destination and courier service.
Which courier do you use?
All orders are shipped via DHL to countries within the European Union.
Can I return or exchange an item?
Yes. You can contact us regarding a return or exchange. Please contact our customer support team for information about the applicable procedure and conditions.
How can I track my order?
Once your order has been shipped, you will receive the necessary tracking information when available. If you have any questions about the status of your order, please contact us by email.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at [email protected] . Our team will assist you in resolving the issue.
Can I change or cancel my order?
If you wish to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been handed over to the courier.
STILL HAVE QUESTIONS?
If you cannot find the answer to your question, our team is here to help.
[email protected]