1. Right of Withdrawal

If you are a consumer purchasing a product from Reborn online, you have the right to withdraw from your purchase within 14 days from the date on which you, or a third party designated by you, receive the product, without having to provide a reason.

To exercise your right of withdrawal, you must contact us within the applicable period at:

[email protected]

2. Return Conditions

In order for a return to be accepted, the product must be returned in the condition in which it was received, without signs of use, wear, washing, or damage.

• The product must be unused;
• It must be in its original condition;
• It must not have been washed or damaged;
• All original tags and accessories must be included;
• The product must be securely packaged for return shipping.

If a product has been used, worn, or damaged after delivery, an appropriate reduction of the refund may apply where permitted by applicable law.

3. How to Return an Item

To initiate a return, first contact us at [email protected] , including your order number and the product you wish to return.

Once you receive instructions from our team, please send the product back according to the provided instructions.

4. Return Shipping Costs

Return shipping costs resulting from a change of mind or withdrawal from the purchase are the responsibility of the customer, unless otherwise required by applicable law.

If you have received an incorrect, defective, or damaged product, please contact us before sending it back so that we can provide you with the appropriate instructions.

5. Refunds

Once we receive and inspect the returned product, we will process the refund in accordance with applicable law.

The refund will be made using the same payment method used for the original purchase, unless otherwise agreed with the customer.

Where the right of withdrawal is exercised, the refund includes the cost of the product and, where applicable, the standard original delivery charges. Any additional costs resulting from a more expensive delivery method selected by the customer will not be refunded.

6. Refund Processing Time

Refunds will be processed within the time limits required by applicable law. The refund may be withheld until we receive the returned product or until you provide proof that the product has been sent back, whichever occurs first.

7. Defective or Incorrect Products

If you receive a product that is defective, damaged, or different from the item you ordered, please contact us as soon as possible at:

[email protected]

We will review the issue and provide you with instructions regarding the next steps.